How payment fees work
Last updated: 10 June 2026
When a customer pays a deposit or balance on your live quote page, the money goes straight into your own Stripe account — ProCabinet never holds your funds. This page explains the two fees involved, who pays them, and what your customer sees.
1. How a payment flows
- You connect your own Stripe account to ProCabinet (a one-time setup in the app).
- Your customer pays on the live quote page; the charge is made directly on your Stripe account — you are the merchant of record, and the payment shows up in your own Stripe dashboard like any other sale.
- Stripe pays the money out to your bank on your normal payout schedule.
2. The ProCabinet platform fee
ProCabinet charges 0.7% per payment, capped so big-ticket jobs stay fair. It's deducted automatically from each payment — there's nothing to set up and no invoice to pay.
| Currency | Fee | Maximum per payment |
|---|---|---|
| GBP £ | 0.7% | £80 |
| USD $ | 0.7% | $100 |
| EUR € | 0.7% | €90 |
| CAD $ | 0.7% | CA$135 |
| AUD $ | 0.7% | A$150 |
| NZD $ | 0.7% | NZ$165 |
However large the job, the platform fee never exceeds the cap — a £30,000 kitchen paid in full costs £80, not 0.7%.
3. Stripe's processing fees
Stripe charges its own processing fee on each payment, billed to your Stripe account the same as any direct Stripe sale. Rates are set by Stripe and vary by country and payment method — see stripe.com/pricing for your exact rates. As a rough guide:
- Cards & wallets (Visa, Mastercard, Apple Pay, Google Pay) — typically around 1.5%–2.9% plus a small fixed fee, depending on card type and country.
- Bank transfer — a small flat fee per payment; usually the cheapest way to take large deposits.
- Pay by bank (UK/EU open banking) — low-cost, settled quickly.
4. Payment methods on the live page
Cards & wallets
Always available once your Stripe account is connected. The payment confirms instantly and the order is created straight away.
Bank transfer
Turn on Accept bank transfer in the Live link tab. Your customer is shown unique account details (powered by Stripe) and sends the money from their own banking app. The payment usually arrives within hours in the UK, and the order confirms automatically when the funds land. The customer should transfer the exact amount shown — partial transfers won't complete the payment. Bank transfers must also be enabled as a payment method in your own Stripe payment-method settings.
Pay by bank
Where available (UK/EU), customers can approve an instant payment through their banking app. Enable it in your Stripe payment-method settings and it appears on the live page automatically.
5. A worked example
A £1,200 quote with a 40% deposit, paid by card:
| Amount | |
|---|---|
| Customer pays (40% deposit) | £480.00 |
| ProCabinet platform fee (0.7%) | −£3.36 |
| Stripe processing fee (varies — see your Stripe pricing) | −£7.40 (illustrative) |
| You receive | ≈ £469.24 |
The same deposit paid by bank transfer attracts the same £3.36 platform fee, but Stripe's fee drops to a small flat amount — on large deposits the difference adds up.
6. Your ProCabinet subscription
Your monthly or annual ProCabinet subscription is billed separately and has nothing to do with per-payment fees. There are no hidden charges beyond the platform fee above.
7. Questions
Anything unclear, or a payment that doesn't add up? Email [email protected].